Privacy Policy

Last updated: November 3, 2026

At Topcool, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact our team or interact with our services.

1. Information We Collect

We may collect the following types of information:

Information you provide voluntarily:

Name and company name
Email address and phone number
Country or location
Information submitted through contact forms, quotation requests or other communications
Business-related information relevant to your inquiry

Information collected automatically:

IP address
Browser type and device information
Pages visited and website interactions
Referral sources and general geographic location
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected to:

Respond to inquiries and quotation requests
Provide information about our products, services and ventilation solutions
Communicate with customers, distributors and business partners
Connect inquiries with appropriate representatives or authorized dealers
Improve our website, products and customer experience
Analyze website traffic and performance
Send marketing communications when permitted by applicable law
Maintain website security and comply with legal obligations

We do not sell your personal information.

3. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality, improve user experience and understand how visitors interact with our content.

These technologies may include:

Essential cookies required for website operation and security
Analytics cookies used to measure website performance
Marketing cookies used to evaluate advertising effectiveness, where applicable

We may use third-party analytics services, such as Google Analytics, if enabled on our website.

Where required by applicable law, non-essential cookies will only be activated after obtaining your consent.

You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.

4. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

Website hosting and technology providers, including Wix
Business communication and cloud service providers, including Microsoft 365
Authorized Topcool distributors and representatives when relevant to your inquiry
Analytics and marketing service providers, where applicable
Professional advisers or authorities when required by law

These parties are expected to handle personal information responsibly and in accordance with applicable privacy requirements.

5. Data Storage and Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse or disclosure.

Our website is hosted through Wix, and business communications may be processed using Microsoft 365 and other authorized service providers.

Because Topcool operates internationally, personal information may be processed or stored outside your country or province of residence, including in jurisdictions with different privacy laws.

We take appropriate steps to protect personal information when it is transferred internationally, as required by applicable law.

No method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain legitimate business records and comply with applicable legal obligations.

Retention periods may vary depending on the nature of the information and the business relationship.

When information is no longer required, we take appropriate steps to securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information, subject to legal exceptions
Withdraw consent where processing is based on consent
Object to or request restrictions on certain processing activities
Request data portability where applicable
Submit a complaint to the appropriate privacy authority

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

8. International Visitors

Topcool serves customers and business partners internationally.

Where applicable, we process personal information in accordance with relevant privacy regulations, including Canadian privacy legislation, Quebec privacy laws and the European Union's General Data Protection Regulation (GDPR).

For individuals covered by the GDPR, our legal bases for processing may include consent, performance of a contract or pre-contractual measures, compliance with legal obligations, and legitimate business interests, depending on the circumstances.

9. Third-Party Websites

Our website may contain links to third-party websites, including distributors, business partners and external resources.

Topcool is not responsible for the privacy practices or content of these external websites. We encourage visitors to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology or applicable legal requirements.

Any updates will be published on this page with a revised date.

Where required by law, we will provide additional notice of material changes.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Topcool

Website: https://www.topcool.com

Email: info@topcool.co